1. 21+ Age Verification & Signature Protocol
In strict compliance with federal and state regulations regarding dry herb hardware and botanical accessories, all purchases are restricted to adults aged 21 years or older. Dispatches may require an adult signature upon delivery.
2. 30-Day Sanitary Returns Policy
Due to the hygienic nature of culinary and botanical extraction hardware, returns are accepted within 30 days of delivery provided the piece is 100% unused, unwashed, and in its original sealed factory packaging with all holographic seals and microfibers intact.
3. Manufacturer Lifetime Warranty Support
Every instrument featured on grindbaby includes the official manufacturer's lifetime mechanical warranty (Santa Cruz Shredder, Brilliant Cut Grinder, Old Mate Designs, Flower Mill, Odin). If teeth ever chip, bearings fail, or magnets decouple, our Concierge coordinates direct factory replacement.
4. Carbon-Neutral Tracked Dispatch
Orders are fulfilled via UPS Ground, FedEx Express, or USPS Priority Mail from verified domestic distribution centers in California and Arizona. Real-time milestones can be tracked anytime in your Client Account Portal.